CALIFA: The Consortium Serving All California Libraries
Califa has formal affiliations with vendors who are willing to work with Califa to provide services to approximately 220 member libraries in a cost-effective manner. Below are the service standards we provide to our members and those standards we expect vendors to meet in order to be considered as part of the Vendor Partner Program.
Califa Standards of Service
Identify key products and services that will improve library services in a cost effective manner
Evaluate vendors, products and services against established Califa product standards
Negotiate agreements & master contracts for discounted products for members
Add value to products and services through additional information, documentation, reviews, marketing, and training
Track member expenditures
Evaluate products and services for quality and improvement
Califa Affiliate Product Standards:
Clear description
Clear pricing
Documentation for end users available electronically
Demonstrated usefulness and value to libraries
References to library users (in California)
Evaluation and generating statistics
Training:
Use of product by end-users
Use of products by library staff
Marketing products to end-users
Core Values
Avoid duplication
Be inclusive, not exclusive
Emphasize communication
Facilitate direct services
Facilitate electronic services
Foster member participation in all services
Provide external grant support of Statewide programs
