ByWater Solutions provides support for Koha, the Open Source ILS, Libki, the kiosk management system, CORAL, the Open Source ERM, and FOLIO, the library service platform. 

Support and Hosting Services

Quality of support is the most important focus of our company and we pride ourselves on the implementation of this key feature. If you are having an issue with your system, our support team will help to solve the problem. Our Koha support package includes, but is not limited to:

  • Technical consulting and problem solving
  • Consultation with network configuration
  • Customizations and “tweaking” to the OPAC and staff side interfaces
  • Report generation
  • Bug-fixes and the application of community released bug fix enhancements as they become available
  • Management and updating of community or customer sponsored enhancements.
  • 24/7 monitoring of your hosted server
  • Regular updates to your system as new functionality becomes available to you, as well as the application of new releases to your system as they are made available
  • Free HTTPS security for all sites
  • Fully managed hosting and security
  • 99.9% uptime guarantee
  • Triple redundancy nightly backups

Migration and Data Manipulation

We understand how important your data is to you and your patrons. Accurate transfer of your We analyze your data, identify any potential anomalies, and design a migration plan that is unique to your library The design of the migration process is unique to each library. During the migration process, each of our new partners receives a migration test system where the migration process is fine-tuned, modified, and adjusted until the data suits your library's needs.

Our Koha migration and server setup services include, but not limited to:

  • Creation of a migration Koha system to be used for training and testing
  • Transfer of data from legacy ILS to Koha
  • Koha installation and customization
  • Administrative configuration
  • OPAC customization
  • Import of patron data
  • Assistance with the import/configuration of authority records
  • External device setup such as those using SIP2 and LDAP connections

Training and Education Services

Our company is dedicated to educating our partners and community members. All training sessions are led by professional MLS librarians and accomplished library trainers. Our comprehensive training provides hands-on on-site, or personalized webinar training. We offer new libraries internally produced training manuals and tutorial videos, refresher webinars, and follow up training sessions. Our flexible training schedule will be adapted to meet the teaching styles of your library staff. Our Education Team provides the following:

  • Complimentary ongoing training
  • Live webinar and on-demand training for new releases
  • Workflow analysis
  • New staff member training