Altarama
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- Comprehensive Web-based request management system
- Excellent replacement for unwieldy email reference systems
- Handle off-line completion of walk-up, phone, email, IM, test and chat sessions
- Comprehensive, integrated reference statistics
- Web-based tool for capturing maximum data with minimum effort
- Capture screens that are user/location-specific
- On-the-fly screen modifications
- One-click capture of a dozen or more data elements
- Integrated IM/Web-chat system designed specifically for libraries
- Patrons can use the IM tools and features they are already familiar with
- Patron access through customizable IM-like widget on your library page
- Supports simultaneous monitoring, intake and work with multiple patrons
- 2nd generation solution for libraries providing reference-by-text-message
- Local ten-digit phone number with web and email interface
- True multi-user support with rich request management tools
- A place for your results for simple statistics or Q&A for analysis training and archiving
RefStaffer
Staffing management service that will allow CONTRACTOR clients to contract for live virtual reference coverage of specified time slots by professional librarians. Intended for those libraries that wish to extend live reference service beyond their own capacity to staff, RefStaffer will provide affordable, flexible options using any of the CONTRACTOR live reference tools (RefChatter, VRLplus, SMSreference, etc.), or other tools the library may prefer.